Please remember that the images on our web site refer to the type of object offered for sale, highlighting the color tones, materials and dimensions as best as possible. However small differences that may exist between the explanatory photograph and the final product are not to be considered a defect or discrepancy, but rather a typical characteristic of the artisan origin of the object.
The goods are shipped within seven working days after order confirmation for orders paid by Paypal. If you have chosen to pay by bank transfer, the goods will be shipped within seven working days after receiving the payment or after receiving the scan – by email – of payment receipt. In case there is a sold out product, we will contact you for a refund.
All goods purchased through the Fabris Giuliana s.n.c. site are guaranteed by the Legislative Decree no.206, 2005.
If you are not satisfied with your purchase, you may exercise the right to return purchased products within 14 days from the day in which you received the goods.
To exercise this right to return a purchased product, you are required to inform us in advance with a statement by registered letter or e-mail to the following address:
Fabris Giuliana s.n.c., San Marco 691-692, 30124 Venice, Italy; e-mail: firstname.lastname@example.org, to which you can follow the reshipment of the product within 7 days from the statement (the postmark or the date of receipt of the e-mail will be considered as proof of date of receipt). Responsability for the return and reshipment costs are to be borne by the buyer.
If the return or replacement of the goods is due to an error on our part, we will also reimburse the ‘ordinary mail’ costs incurred.
The returned goods must be sent to our werehouse address: Fabris Giuliana s.n.c., San Marco 246, 30124 Venice, Italy.
The refund will take place after the return of the goods and the verification of the integrity of the product received (including the packaging, also in its internal parts, as in the original shipment by Fabris Giuliana s.n.c.). Any discrepancy detected will be charged to the customer.